Impacts of Information Technology Outsourcing

In the midst of a global economic downturn, corporate top executives stay focused to upturn the organization’s revenue despite cost-effective turbulence. With the continuous effect of recession, companies consider outsourcing as an additional avenue to reach specific cost-saving objectives.

The prevalence of the business system in the world market can be attributed to the favorable benefits and advantages that it provides. Thus, multitudes of companies nowadays prefer to outsource some of their tasks.

Along with the global economic struggle is the advent of modern technology, specifically the Internet. It allows the establishment of more online business opportunities in various marketplaces. It also resulted to the emergence of numerous Information Technology industries. In fact, according to a latest survey, 38 percent of software development professionals use outsourcing to adhere to the requirements of their organization.

Below is a list of frequently outsourced IT services based on the survey.

1. Application or software development
2. Web development or hosting
3. Application support or management
4. Technical support or help desk

Information technology outsourcing can affect every aspect of any local businesses, as well as the global industries. Hence, it is important to identify its pros and cons. Its effective management can result to:

* Low Cost of Labor
Third party services are only utilized when a need arises. Thus, companies that transfer their tasks to this practice are obliged to compensate the actual service hours consumed. Moreover, outsourced labor is far low-priced than maintaining full-time employees.

* Low Capital Cost
It allows companies to obtain a good source of IT experts at a fraction of the cost of hiring an entire team. In addition, since services are being outsourced, investment in IT infrastructure is lower compared to the cost of investing for a full in-house IT team.

* Better Quality of Work
The presence of a third-party service provider allows companies to have an access to top-of-the-line IT professionals at reasonably affordable costs. A company is able to hire an entire team of well-educated IT experts and quality technical staffs that possess many years of experience in hardware and software technologies.

Although it presents a number of positive benefits, it is not without disadvantages. Mismanaged of this system can lead to:

• workers losing their jobs
• loss of investment
• customer disappointment

The transfer of jobs from local to overseas has various effects both on the local and overseas employment. In particular, Information Technology outsourcing has the following impacts all across the globe.

• This occurs mostly in developing countries like China, India, Pakistan, and the Philippines where labor cost is less expensive. Therefore, the upsurge of IT jobs in these countries is expected. Meanwhile, IT workers in the U.S. is now experiencing the diminution of IT job opportunities.

• The business system has its huge impact on the economy of under developed or developing countries. Since these countries serve as a third-party service provider, it triggers job creation to ensure that all incoming service requests are fulfilled and properly managed.

• When an organization outsourced its services to a least develop country, salaries of IT experts will increase, and consequently it helps to improve the living standards of the people in that particular nation.

• The drastic economic change in IT industry due to this business trend can be reasonably nerve-wracking to IT students. This is because they may understandably begin to question their choice of career.

Information Technology outsourcing has its positive and negative impacts globally. But significantly, it bridges the gap in economy between the richest and poorest countries.

What You Need to Know About Entry Level Information Technology Jobs

Inquiring about entry-level Information technology jobs would not be something that a regular person would be doing.

Either you are considering changing careers, or you are probably a college graduate trying to get some experience in computers, so you can be equipped for your next big job.

The term Information technology is sometimes referred to as “IT”, and can relate to many career paths. Wikipedia, a popular online encyclopedia defines this term as, “a branch of knowledge concerned with the development, management, and use of computer-based information systems”.

This article will approach this topic from the same perspective of Wikipedia’s explanation. The majority of jobs in the Information Technology field are centered on the management and development of computer systems, and technology. For this reason, many entry-levels to advanced jobs are available in data centers around the world.

There are many basic characteristics present in all entry-level information technology jobs. Being armed with what characteristics to look for will give you the best chances of success, in finding a good technology job.

If you are in the process of changing careers, then you may have some difficulty in finding the right entry-level technology job. This is especially true, if you have no knowledge, or experience about information technology. Always remember that once you have acquired some basic training in computers, that you would be in a better position to get the right job, in an information technology department.

You should also be aware that if you have no degree, or experience in computers that you can still learn, as long as you have the desire to do so. Everyone has a chance, as long as they are shown the correct path to follow.

Experience has shown that many individuals, who had only acquired a high school diploma or a leaving certificate, were able to advance through the ranks within a data center, and into many advanced to medium technology jobs.

Listed below are the names, and basic details of some of the many entry-level to advanced tech jobs, that are available in many information technology departments today. These jobs are listed from entry-level first, to advance.

Entry Level Positions

Many of these positions that are listed below do not require a degree in computer science. Sometimes a high school diploma, with the willingness to learn is all that is required.

· First Level Tech Support, or Help Desk Support Technician

Working in first level tech support represents one of the most basic entry-level jobs that you can acquire. You do not even need a degree in computer science, to fill this position. A basic high school diploma may be all that is required, with some basic knowledge of computers.

Even if you have a bachelor’s degree in computers but no experience, this would also be a very good place to start. Most employers prefer some experience, even with a degree.

First level tech support would be considered training grounds for second level technical support. The daily routine working in the tech support department, consists of answering the phones when people call into the department for help, and taking clear notes about the customer issues. This information is then passed on to the second level support technician.

· Second Level Tech Support, or Help Desk Support Technician

Second level tech support can also be classified as an entry-level position. A diploma may be required, but not necessarily needed. As long as you are able to demonstrate some technical ability in the area of computer repairs, then you would be considered teachable.

· Network Operation Support Technician

The network operations support technician assists with the monitoring of the entire infrastructure, and computer equipment of a company. This monitoring is done using sophisticated monitoring appliances, and tools.

All that is required to work as a network operation center personal employee, would be common sense and the ability to act on issues as quickly as possible. No technical abilities may be required, but having some ability may be a plus.

· PC Repair Technician

A computer repair technician takes care of all computer related repairs, of desktop computers. Persons working as computer repair technicians, also work along with the system administrator when servers are being prepared for deployment.

Working as a PC Repair Technician is somewhat entry-level in nature also. Even though it is a specialized job, it can still be filled in time by an entry-level person.

Sometimes we have to separate abilities, or gifting in areas related to computer repairs, from persons that are gifted in software applications.

In many organizations, you sometimes will encounter individuals that are really gifted in hardware support, but not software. If you try to fit an individual with talents in computer repairs into an administrative role, sometime that individual will fail.

Medium to Advance Positions

The positions listed below are advanced to medium and may require some kind of specialization to perform the duties required.

· Exchange System Administrator

This person normally works along with the System Administrators of a company. This position requires a trusted and dedicated individual. Trusted, mainly because that person would have wide open access to every employees email, including the Vice President of a company.

An exchange system administrator sometimes administrates the active directory of a company, in the absence of a system administrator. This normally happens within small to medium organizations, because of their inability to hire more employees.

This is also a specialized job function, but with some knowledge can be filled in time by anyone that has extensive understanding of email systems, including Microsoft Exchange Server.

The beauty of being an exchange administrator is that you would be highly respected by management.

· Windows System Administrator (Microsoft Applications)

These persons normally administrate Microsoft systems, including Active Directory and other Microsoft applications. They also work with other application like Symantec Backup Exec, and Net backup Applications.

The duties of this person may include, the daily administration of the company’s domain, including adding new users to the company network.

· Network Engineer

Network Engineers normally works in the Network Services department, and takes care of the infrastructure, and security of the entire network of a company.

Persons working in the network services department, are normally persons that have acquired some sort of Cisco Certification.

This position is very specialized, and can only be filled by a certified Cisco person, or someone who has the ability to learn quickly. These persons are also known as the gate keepers of the company assets.

Top Five Cities for Information Technology Careers

In today’s ever-evolving digital world, certain information technology careers are going to see an increase in demand. If you are looking to find a career in information technology, then perhaps looking at the top five states where they are paid the best will give you a starting point at what your future career will look like. Data collected by the U.S. Bureau of Labor Statistics places each of these three careers in these states using various measure tools, but below is listed the states with the highest average salary.

Graphic Designers are the artists behind the material design of marketing campaigns, magazines and journals and other commercial needs. They use various mediums, like print or technology to convey a message. Graphic Designers work for businesses, non-profits, healthcare, education and tons of other sectors of society.

  • District of Columbia: $68,100.
  • California: $57,180.
  • New York: $56,680.
  • Connecticut: $55,780.
  • Maryland: $51,880.

Multimedia Designers are the creative professionals that design and implement various multimedia and interactive platforms. This work could be for entertainment or for business purposes.

  • California: $76,010.
  • Maryland: $66,850.
  • Washington: $64,840.
  • New York: $62,150.
  • Arkansas: $61,340.

Computer Software Engineers are the brains behind designing some of the most complex computer software and making it user-friendly for an everyday user and for use in the business world. This industry falls into two categories: application engineers and systems engineers. Application engineers develop the software, while systems engineers synchronize the applications to work together.

  • Massachusetts: $102,920.
  • California: $102,080.
  • Virginia: $95,420.
  • Maryland: $95,310.
  • New Jersey: $94,010.

These careers look very good for the next decade. All of them are seeing a high percentage of job growth – 13 percent, 14 percent and 32 percent respectively. In today’s world, the biggest buyers and users of IT innovation are education and business. With the constant change in business sectors to stay competitive with their international counterparts and with the national and international focus on education reform and education technology, these professionals will be needed to help invent and implement new ideas. Start-up businesses are increasingly tech-focused as well. For example, Twitter, Mashable, IonInteractive, 3D movies and Smartboards.